Special Development

If the stan­dard solu­tions require spe­cif­ic cus­tomiza­tion for your activ­i­ty, our teams can improve your front-end solu­tion by devel­op­ing com­ple­men­tary man­age­ment rules, to per­son­al­ize, incor­po­rate, and migrate data.

TMA (Application Management) assistance

ALOER offers a TMA (Application Management) service of software solutions that we implement:

The appli­ca­tion main­te­nance ser­vice cov­ers the fol­low­ing activities:

• Pro­gres­sive maintenance
• Cura­tive maintenance
• Inter­face with the pub­lish­er regard­ing inci­dents relat­ed to soft­ware standards
• A tele­phone helpline

The pur­pose of the cura­tive main­te­nance on the soft­ware is to insure the inci­dent man­age­ment and, if nec­es­sary, the cor­rec­tion of anom­alies that can hap­pen while using the solution.

The pur­pose of the pro­gres­sive main­te­nance on the soft­ware is to make amend­ments accord­ing to the client’s wish­es. The def­i­n­i­tion of the inter­ven­tions, the means nec­es­sary to the real­iza­tion and the inter­ven­tion process are the same for the pro­gres­sive and cura­tive main­te­nance. The response time – Ser­vice Qual­i­ty – for each ser­vice is deter­mined by com­mon con­sent with the Client.

Deployment methodology

A project lives thanks to its project team, which gathers ALOER’s resources and also some skilled and multidisciplinary resources from your company.

The project team’s objec­tive is to direct and achieve the project from its begin­ning to its end. So from the study phase to the start-up sup­port, the project team is rig­or­ous­ly involved in the oper­a­tions and the man­age­ment of the project.

Depend­ing on the project’s type, ALOER applies the OPIM method­ol­o­gy (One Point Imple­men­ta­tion Methodology).

The strength of the OPIM method­ol­o­gy is its capac­i­ty to adapt to the client con­text, to the solu­tion imple­ment­ed (ERP, SCM), to the con­straints and aims of the project.

It also involves project plan­ning and the trans­fer of knowl­edge, the guar­an­tee of the respect of dead­lines and the company’s appro­pri­a­tion of the software.

Its setting up usually requires 5 steps, contained in 3 phases:

Integration

This phase is relat­ed to the fol­low­ing stages of the OPIM methodology:

• Ini­ti­ate
• Design

Building up of the solution

• Build
• Start the production

Start of the production

This phase is relat­ed to the fol­low­ing stages of the one point methodology:

• Deploy
• Clo­sure

Plus, the project man­age­ment per­mits to super­vise the suc­cess­ful per­for­mance of each step, as well as their recette (recipe/revenue) and their val­i­da­tion dur­ing steer­ing committees.