Third-Party Maintenance : service application management software solutions
The application maintenance service includes the following activities
- Evolutionary maintenance
- Corrective maintenance
- Interface with the editor concerning incidents of standard software
- The purpose of corrective maintenance on software is to manage the incident and, if necessary , correction of anomalies that can occur during the use of the solution.
- The purpose of the evolutionary maintenance of the software is to make desired changes by the customer.
- The definition of interventions, the means necessary for the realization and the intervention process are identical for healing and evolutionary maintenance. Response time – Service quality – for each service is defined by agreement with the Customer.