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Third-Party Maintenance

Third-Party Maintenance: service application management software solutions

The application maintenance service includes the following activities

  • Evolutionary maintenance
  • Corrective maintenance
  • Interface with the editor concerning incidents of standard software
  • Helpline

 

Third-Party Maintenance

  • The purpose of corrective maintenance on software is to manage the incident and, if necessary , correction of anomalies that can occur during the use of the solution.
  • The purpose of the evolutionary maintenance of the software is to make desired changes by the customer.
  • The definition of interventions, the means necessary for the realization and the intervention process are identical for healing and evolutionary maintenance. Response time – Service quality – for each service is defined by agreement with the Customer.