Header Image

Next

Special Development

If the stan­dard solu­tions require spe­ci­fic cus­to­mi­za­tion for your acti­vi­ty, our teams can improve your front-end solu­tion by deve­lo­ping com­ple­men­ta­ry mana­ge­ment rules, to per­so­na­lize, incor­po­rate, and migrate data. 

TMA (Application Management) assistance

ALOER offers a TMA (Application Management) service of software solutions that we implement :

The appli­ca­tion main­te­nance ser­vice covers the fol­lo­wing activities : 

  • Pro­gres­sive maintenance 
  • Cura­tive maintenance 
  • Inter­face with the publi­sher regar­ding inci­dents rela­ted to soft­ware standards 
  • A tele­phone helpline 

The pur­pose of the cura­tive main­te­nance on the soft­ware is to insure the inci­dent mana­ge­ment and, if neces­sa­ry, the cor­rec­tion of ano­ma­lies that can hap­pen while using the solution. 

The pur­pose of the pro­gres­sive main­te­nance on the soft­ware is to make amend­ments accor­ding to the client’s wishes. The defi­ni­tion of the inter­ven­tions, the means neces­sa­ry to the rea­li­za­tion and the inter­ven­tion pro­cess are the same for the pro­gres­sive and cura­tive main­te­nance. The res­ponse time – Ser­vice Qua­li­ty – for each ser­vice is deter­mi­ned by com­mon consent with the Client. 

Deployment methodology

A project lives thanks to its project team, which gathers ALOER’s resources and also some skilled and multidisciplinary resources from your company.

The pro­ject team’s objec­tive is to direct and achieve the pro­ject from its begin­ning to its end. So from the stu­dy phase to the start-up sup­port, the pro­ject team is rigo­rous­ly invol­ved in the ope­ra­tions and the mana­ge­ment of the project. 

Depen­ding on the project’s type, ALOER applies the OPIM metho­do­lo­gy (One Point Imple­men­ta­tion Methodology). 

The strength of the OPIM metho­do­lo­gy is its capa­ci­ty to adapt to the client context, to the solu­tion imple­men­ted (ERP, SCM), to the constraints and aims of the project. 

It also involves pro­ject plan­ning and the trans­fer of know­ledge, the gua­ran­tee of the res­pect of dead­lines and the company’s appro­pria­tion of the software. 

Its setting up usually requires 5 steps, contained in 3 phases :

Integration

This phase is rela­ted to the fol­lo­wing stages of the OPIM methodology : 

  • Ini­tiate
  • Desi­gn

Building up of the solution

  • Build
  • Start the production 

Start of the production

This phase is rela­ted to the fol­lo­wing stages of the one point methodology : 

  • Deploy
  • Clo­sure

Plus, the pro­ject mana­ge­ment per­mits to super­vise the suc­cess­ful per­for­mance of each step, as well as their recette (recipe/revenue) and their vali­da­tion during stee­ring committees.